Project
Payroll

Support

24/7 human support, free, because payroll doesn't keep office hours

Every customer gets round-the-clock access to people who do construction payroll for a living. No tiers, no premium plan, no bots between you and an answer.
Contact us
24/7
Human support, every day of the year
$0
Cost of support, at any crew size
Included
Ongoing EBA and award maintenance

How it works

Who answers when you call?

  • Pay run help

    Anything from a single line query to an out-of-cycle run, handled while the crew is still on site.

  • Interpretation questions

    Ask why a line was calculated a certain way and get the clause, not a shrug.

  • Agreement changes

    New rates, new clauses, renegotiated agreements — built and staged by us.

Support questions

Is 24/7 support really free?

Yes. There is no support tier to buy and no premium plan. Payroll breaks at 4am on a Thursday in this industry, so support that clocks off is not support.

Do I get a real person or a chatbot?

A person who does construction payroll. We use automation inside the pay engine, not in front of the humans.

Can support fix a pay run mid-week?

Yes, including out-of-cycle payments and adjustment runs, with the audit trail against the original line.

Who do I talk to about an EBA change?

The same team. Agreement maintenance is included, so a rate step or a new clause is a support conversation, not a change request with a quote.

Reviewed August 2026.